Restocking Fee

If you elect to cancel your order after we have already purchased the wholesale blank goods, but before they have been embellished, then a 15% restocking fee will apply. The restocking fee represents our real costs to return the blank items back to the wholesaler.  

Customer Supplied Garments

DOT-TONE wants to ensure that the quality of the end product we supply meets your expectations.   Because of the delicate nature of apparel and adding ink application, we have chosen not to accept customer supplied garments.

Art Ownership Disclaimer

All artwork fees applied to creating art for your order is a product art labor fee and does not transfer art ownership over to the customer of said files in any manor. Ideas, concepts, sketches, pencil drawings, doodles on napkins, emailed photo's for references supplied by customer are owned by the customer. All digital or original painted art images/mock ups, approval forms, production files, disks, screens, films generated as a result of those customer references to produce your order, belong to Dot-Tone-Designs. You can purchase the full and complete ownership rights of the art created, at an additional ownership/transfer fee and a letter of agreement stating the transfer will be supplied.


POLICIES & TERMS

Artwork for Color Separations


The best files to provide that will yield the best chance for an accurate reproduction is as follows.
VECTOR: This is in original file format of Adobe Illustrator .ai  Corel Draw .cdr PDF
RASTER: These are pixel based images such as Photo's, digital scans and original digital art from Abobe Photoshop.
The best Photoshop file is as follows: Actual print size, 300-600 ppi (Pixels Per Inch) resolution, RGB color or Grayscale 1 color, - layered, with no background color.
Other file formats can be provided but may require additional art charges for conversion/clean up.
Jpg's (images for the internet) are not proper file formats. They are often small in size, always at a low resolution such as 72ppi for web viewing....and it's always illegal to use someones images from the internet that you do not own.

Please always indicate the garment color(s) when submitting a request/quote.


Manufacturer Defects

DOT-TONE Designs is not responsible for manufacturer defects such as garment color inconsistencies, mislabeled sizes, loose stitching, label inconsistencies, or other garment defects. We do our best to inspect the garments when they arrive to our location,, but we cannot guarantee each garment.

In-Hands Date

Stock items can be turned around in 24 hours.  If you have a specific deadline (in-hands date) for your order that is sooner than what our standard turnaround time of 7-10 business days is,  then please notify us upon initiation of your order.  Orders needed sooner than our standard turnaround time for your order may incur a rush fee based on in house production at the time.

Send us a  message

DOT-TONE Designs

Customer Service:  615-821-7805

cs@designsbydottone.com


Art Department:  615-821-7850

art@designsbydottone.com

Contact Information

Artwork for Apparel Product

All artwork should be submitted as Vector art (.eps, .ai.) or as high res. .psd, .pdf, or .tiff (300 dpi min) with layers & transparent backgrounds. Converting artwork from 72 dpi to 300 dpi will not yield good results & in most cases not useable. For Larger files use our drop box:   cs@onlinefilefolder.com

Deposit And Payment

A 50% deposit is required to begin any order. Payment in full is expected when the order is complete and before we release the order for delivery/shipping. We accept cash, company checks, PayPal, and credit cards (American Express, Discover, Master Card, Visa, and most debit cards). If a completed order is not paid for within 10 business days an additional financing charge will apply.

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